Memberships are issued at one per person, a business may have multiple memberships registered under the one account.
One pass included with the Membership. Each membership must be allocated to a unique user.
If a member temporarily misplaces their access pass and requires a loan pass for the day, they can collect one from the Service desk. Loan passes are billed at $30/day. If pass is not returned by COB same day a $110 lost card fee applies.
$30 members have unlimited* access to hot-desks from any business lounges within business hours (9am-5pm) and in accordance with the fair play policy.
Upon failure of any direct debit transactions the Membership holder’s account will be suspended immediately. All users on the account will have their Network Access, Access Pass and Waterman Central access suspended. Members will forfeit their booked Meeting rooms and workstations with no refund whist the account is suspended. Members have 7 days to balance their account before permanent deactivation.
Members will be charged a $20 dishonour fee for all failed debit transactions and will be required to pay the outstanding account within 7 days to have the account unlocked. Failure to pay will result in permanent deactivation of the account.
Permanently deactivated accounts will be required to pay an additional once-off reactivation fee of $45.00 on top of their $30 Membership payment.
Members may cancel their membership at any time provided that they have not entered into a contract that includes a lock in period. Please note that most Business Boosts provided by Waterman have a minimum of a 6-month lock in period.
Invoices will be sent out on the 1st of each month and will be processed on the 7th of this month. Members understand that if they cancel during this period, they will be charged for that month, but will not be charged for subsequent months following this period.
For example, if John Doe is to cancel his membership in September and provides notice on the 2nd of September, he will still be required to pay September’s invoice as the bill has been issued. He will, however, not be charged for October.
To avoid being charged for the upcoming month please provide notice at the end of the previous month.
For example, if John Doe was to provide notice of his September cancellation at the end of August, he will not be charged for September.
All contract terms and cancellation fees for additional products are applicable upon the termination of the membership. A member must maintain an active membership to access their VAS.
Please note that business boosts where the minimum contract term has been met can be cancelled during the month, however, will be charged to the end of that month.
The Client agrees and acknowledges that: (a)The Waterman Business Centres, or anyone acting on behalf of The Waterman Business Centres, has not made any representation or warranty as to the suitability or adequacy of the product, the Services or the Furniture and Equipment; and (b) it occupies the product and uses the Services and the Furniture and Equipment at its sole risk.
The Client indemnifies The Waterman Business Centres, and each person claiming through The Waterman Group, against any liability or loss arising from, and costs incurred in connection with:
(a) the Client’s act or omission or that of its employees, contractors, agents, customers or visitors;
(b) a breach of this Agreement. The Client must pay or reimburse The Waterman Business Centres all costs (including solicitors’ costs on an indemnity basis) incurred by The Waterman Business Centres by reason of the Client’s breach of the Agreement. The client is required to always maintain appropriate public liability and property damage cover. The client is required to provide a certificate to verify this cover.
Waterman Business Centres reserves the right to make amendments of changes to the membership product with a minimum of 30 days’ notice.
A general access pass is included with a membership plan, this pass will be upgraded to allow 24/7 access to Waterman centres when a Business Boost with after-hours access is purchased.
An additional access pass may be provided to allow after-hours access to some buildings if required. This requirement will be valid for the home site of the membership holder, if an additional pass is required for a site which is not the home centre, and additional fee may apply.
Members must return their pass upon cancellation or a lost pass fee will apply.
Waterman is not responsible for third party directory listing such as Google, Yahoo or Bing accepting or denying use of a member’s mailbox as a primary business address on their directory.
A mailbox must be purchased in order to receive mail at the centre of your choice. All mail addressed to a member without the inclusion of a mailbox will be rejected by our front of house team.
Mailboxes at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion.
Upon cancellation of a mailbox (or a product including a mailbox) the member must remove all listings of the address immediately. Failure to remove the address will result in a pay as you go fee for all mail received as a mail handling fee.
All incoming calls will be automatically forwarded to a phone number of your choice, provided the call is being forwarded to a standard Australian number.
Phone numbers at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion.
A member of our local service team will answer your phone calls with the ability to transfer the call to you or take a message as required.
Incoming calls are charged at $1.25/minute, calculated per second.
One business name is allowed per phone number, an additional phone number must be purchased if another business name is used.
Members must provide a phone answering script and the contact details of the recipient. Call transfers will only be made to listed members. If a member wishes to transfer a call to an unlisted contact, an additional membership may be purchased to have the contact listed.
A Waterman phone number is required in order to take this package. If a Waterman number is already owned, it can be used in conjunction with this package.
No credits are included as standard on a Waterman Membership. If a Business Boost with credits as an inclusion is purchased, these credits will automatically be applied to the member’s account every month. Unused credits will not roll over in to the next month, they will expire, and the new credits will be applied.
Credits which are issued as a refund are non-expiring and will roll over to the next month if unused.
Some Business Boosts require all members on the account to take up the corresponding product. This would include any Business Boosts with after-hours access included, or discounted credit rates.
Business Boosts that are purchased in conjunction with a “Bundle & Save” promotion will have the following discounts applied:
2x Business Boosts purchased — $10/month discount.
3x Business Boosts purchased — $20/month discount.
Boosts can be added on to an active membership at any time while this promotion is live to receive these discounts.
By accepting the terms and conditions prior to your payment, you authorise Waterman Business Centre to process the initial membership payment, an automatic monthly direct debit until you cancel your membership.
Your subscription will automatically renew each month without notice until you cancel your membership. By accepting the terms and conditions, you authorise Waterman Business Centres to debit you:
It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and to notify Waterman Business Centres if you believe that you have been billed incorrectly. To do so, please email email@example.com for clarification.
Waterman Business Centres will not refund past membership payments, business boost or additional credits if the membership holder fails to notify us in the event of a cancellation.
Outstanding charges upon cancellation of membership
Upon the cancellation of your membership, we reserve the right to settle any charges that have been incurred during the month to your bank account. These charges include additional Waterman credits, the outstanding contacted amount to any purchased business boost (all of which have a 6-month minimum commitment term), event ticket or donation contributions made during the month.
Your obligations to stand as a membership holder until your final charges are settled. You accept and understand that cancelling your card that Waterman charges without notifying us is a failure to uphold your agreed upon obligations as stated in the terms and conditions. Failure to uphold your agreed to obligations will result in Waterman pursuing action to retrieve the outstanding funds owed to us.