Membership Terms & Conditions

• 1.1 No setup fees. 
• 1.2 No access pass fee for individual memberships. 
• 1.3 No security deposit required. *
• 1.4 * In the case of promotions offering a ‘free period’, a security deposit is required at time of redeeming the promotion. Only after the sixth (6) paid month of membership, will the deposit be refunded or applied as credit for future memberships (upon request).
• 1.4.1 Deposit amounts
  • 1.4.1.1 Part time and Full-time memberships: $500
  • 1.4.1.2 Team memberships: $800

• 2.1 Memberships are issued at one per person, however a business may have multiple memberships registered under the one account.
  
• 2.2 All membership products are month-to-month.
  
• 2.3 Members may cancel at any time, however, there are no refunds available for any time remaining in their billing period (Please refer to ‘membership cancellation’ for further details).
  
• 2.4 Members can start on the day they sign up, subject to induction availability and the new member must bring with them photo ID that will be sighted by a member of the Waterman team prior to their welcome.  
• 2.5 Prior to members commencing their time with Waterman, new members are required to watch the online induction video series and read through all Waterman OH&S policies. Members will then be required to sign a contract that confirms all induction videos and OH&S documents have been reviewed and understood. 
• 2.6 Members that have not undertaken the online induction process as stated above, will be required to complete the process prior to being welcomed into the centre. 
• 2.7 Following the induction process, all new members must schedule a required welcome meeting with a Waterman Community Manager. 
• 2.8 If a customer continues their membership beyond the month in which they sign up, the account will be credited a pro-rata dollar amount, calculated from their initial sign-up date.
• 2.9 If a customer continues their membership beyond the month in which they sign up, the customer’s credit allocation will not be reduced in the second month. 
• 2.10 All contract terms and cancellation fees for additional products are applicable upon termination of the membership.  

• 3.1 The user of the Day Pass agrees to adhere to the Waterman Workspaces Policies:  

  • 3.1.1 Community Codes of Conduct   
  • 3.1.2 Fair Play Policy   
  • 3.1.3 Privacy Policy 
• 3.2 A breach of any of the above policies will result in an immediate termination of the users’ access to any Waterman Workspace.   

• 4.1 Your Day Pass is for you and your personal use only and you are not permitted to share your Day Pass with another person.   

• 4.2 A business may purchase a Day Pass on behalf of a visiting employee or guest, however, the contact on the Day Pass is the only valid user for that day.   
• 4.3 The Day Pass only allows centre access during the hours of Monday – Friday (9am-5pm) unless otherwise discussed with the Waterman team.   
• 4.4 A Waterman Day Pass provides you with basic access to the centre where you can work within the set business hours. Utilising other Waterman services such as :
  • Meeting Rooms
  • Printing 
  • Reception services  
  • Day Offices  
  • Guest Passes 
  • Out of hours fee  

4.5 Using the above features will result in an additional charge that will be debited automatically from your nominated booking card by the end of the day/week/month.   

• 5.1 International businesses are welcome to hold any level of Waterman Membership provided that the following criteria are met 
• 5.2 Business must hold access to an Australian based bank account and hold a local bank credit card.
• 5.3 All international businesses will be required to pay local 10% GST (Goods and Services Tax).
• 5.4 All transactions will be in transacted in Australian Dollars (AUD). 

• 6.1 By default, only one access pass is included with each Membership. 
• 6.2 Each membership must be allocated to a unique user. 
• 6.3 Primary account users can elect to have multiple users on their account, however, each user will require their own membership.

  Example “Lynn, the business owner and primary account user, has 4 staff that all wish to access Waterman. Lynn can set up her Waterman account to hold all 5 memberships (herself, plus, her 4 additional staff).”

• 6.4 Each Access Pass is permitted to allow only 1 user into the centre. If a member swipes their Access Pass to enter more than once consecutively, the member will be billed a guest pass, Guest Passes are $35 per person, per day.
  
• 6.5 Spare passes are not permitted.  

• • All members will receive the first hour of access, each day, for free. After this, members will be billed at the PAYG rate relevant to their membership level.  
  • Access Passes allow entry to Waterman centres during business hours (Mon-Fri 9am-5pm) for Access, Day Pass and Virtual Office members; Extended Hours (Mon-Fri 8am-6pm) for Part-time and Team Members; and All Hours (24/7/365) for Full-time and Premium Team Members.  
  • Accessing the centre outside of their provided hours will incur an Early or Late Access fee or $35 on top of their Day rate.  
  • Hourly billing commences upon entry to the centre regardless of time of day.  
  • Membership customers only receive a Waterman access card not a building specific card.

• 7. 1 As per the Waterman Turnstiles how-to guide, one swipe will allow 1 person through and 1 person out. Should one person swipe in multiple times without exiting, this will be counted as multiple users and therefore will incur a guest pass charge for every additional swipe that will be automatically charged to your nominated card.
• 7.2 If you have any questions or concerns about this, please reach out to our service team at the front desk or by emailing service@waterman.com.au  
• 7.3 Forced entry into the coworking areas (anywhere beyond the turnstiles) will result in cancellation of membership and members will be billed the full PAYG day Rate.
• 7.4 Leaving the coworking area without swiping your access pass will result in automatic maximum day fee and late access fees being charged.  

• 8.1 Members can start immediately once payment is processed and the induction has been completed. Access to the centre prior to the induction is not allowed. 
• 8.2 Photo ID is required to be sighted when collecting access passes. The customer must have also completed the digital induction. Customer must confirm they have viewed the digital induction material before they receive access passes. Customer must book via online portal to collect their passes and meet the community manager at their home site.  

• 9.1 Additional Guest Passes may be purchased. Refer to the product Critical Information Summary for pricing details. Guest Pass hours of access are the same as the primary account holder. Members are responsible for their guests while in the centre. More information on Guest Passes can be found here. 
• 9.2 Sharing access passes will result in immediate cancellation of the agreement with termination charges equivalent to the remainder of the agreement including VAS products. Upon termination, any outstanding balance owing on the account will be immediately charged. 
• 9.3 All users are required to use their personal access pass when entering the building. Members must register their guests on Waterman Central and generate their guest’s unique user QR codes for guest passes. Tapping a single access pass multiple times on the turnstile to grant others entry will result in multiple access fees being charged. 
• 9.4 Guests and clients may visit you at the centre without an access pass if you have a meeting room booked for the duration of their visit, and the meeting room is situated outside of the turnstiles. In the event that the meeting rooms are all booked, Waterman will apply a $35 per guest fee to access the centre on a guest pass. This additional fee will be debited from your nominated credit card if you wish to proceed with bringing them into the centre
  
• 9.5 Guests of members must always be supervised. Members are liable for any damages or incidentals caused by their guests during their visit to Waterman.  

Loan Passes

• 9.6 If a member temporarily misplaces their access pass and requires a loan pass for the day, they can collect one from the Service desk. Loan passes are billed at a daily rate. If the pass is not returned by COB same day a lost card fee applies.  

Lost, misplaced or broken passes   

• 9.7 Members must return their access pass on or before the final day of cancellation otherwise the customer will be charged a non-return fee, per pass. Refer to the Critical Information Summary for further details. Billing and system access will cease immediately upon cancellation. All services provided will end at 5pm on the final business day prior to cancellation date. 
• 9.8 A fee may apply for access passes lost, stolen or not returned after cancellation. Customer is responsible for all charges and damages incurred due to a lost pass until the pass is reported lost. Members must report a lost pass immediately, failure to do so may result in charges.   

• 9.9 Members are responsible for all activity conducted with their pass until it is reported as lost.  

Transferring Passes   

• 9.10 Passes can be transferred from one user to another individual under the same ABN. A transfer fee may apply. Customer can only transfer once per month.  
• 9.11 Businesses may transfer one per pass per month (Businesses wishing to transfer more than one pass during the month must see the Waterman Service team for further details)
• 9.12 Pass transfers from one business (ABN) to another is not permitted. 
• 9.13 The primary account holder is responsible for all activity conducted with all Access Passes on the account.  

• 10.1 Access Passes allow entry to Waterman centres during business hours (Mon-Fri 9am-5pm) for Access and Virtual Office members; Extended Hours (Mon-Fri 8am-6pm) for Part-time and Team Members, and All Hours (24/7/365) for Full-time and Premium Team Members.  
  
• 10.2 Accessing a Waterman centre outside of the provided hours of access will incur an Early or Late Access fee, in addition to the standard PAYG rate for usage. 
• 10.3 If 24/7 access is required, members must purchase either the Full-time or Premium Team Membership or the Night Owl Business Boost package.  
• 10.4 For Day Pass members who remain in the centre after general business hours (Monday – Friday 9am-5pm) an ‘out of hours fee’ of $35 will be charged on top of the Day Pass charge.  
• 10.5 Public holidays that fall between Monday to Friday are billed the same as a non-public holiday.

Forced Entry / Exit  

• 10.6 Forced entry into the coworking areas (anywhere beyond the turnstiles) will result in cancellation of membership and members will be billed the full PAYG day rate. 
• 10.7 Leaving the coworking area without swiping your access pass will result in automatic maximum day fee and late access fees being charged.
  

• 11.1 Members are permitted to access all common spaces within a Waterman centre, which includes Waterman lounges, kitchens and break out spaces. Members are not required to book these spaces. 
• 11.2 Waterman advise booking a meeting room to host meetings rather than conduct meetings within common space. This is because privacy cannot be guaranteed within the common space.
• 11.3 All meeting rooms & casual offices can be booked via Waterman Central. Meeting room bookings incur an additional cost, based on the size of the room.
• 11.4 Charges on all booked meeting rooms will be automatically charged to your nominated credit card.
• 11.5 Usage of meeting rooms must be in accordance with our meeting room policy.
• 11.6 Under the OH&S guidelines, Waterman do not recommend extended use of business lounge areas as they are not classed as ergonomic spaces. Waterman takes no responsibility for injury sustained as a result from utilizing non-ergonomically spaces for extended periods of time. 

Meeting Rooms & Premium Workstations   

• 11.7 Meetings can be held in “common areas”. Members must understand and respect others right to use the spaces for their intended purpose. Members holding meetings in common areas have no right to exclusivity, and are asked to keep any noise and disruption to a minimum. Lounges are shared spaces and members must respect others rights to use them (Fair Play policy).
• 11.8 Business Lounges & coworking areas are not exclusive and cannot be reserved
• 11.9 Premium Team Members have the ability to reserve workstations. Reservations must be made by 4pm the day prior. If desks are not reserved Premium Team Members can work from any coworking station.  
• 11.10 Members are not permitted to leave belongings unattended in the coworking or lounge areas. Belongings left unattended will be stored at reception. *Storage fees may apply
• 11.12 Meeting rooms must be booked at all times.
• 11.13 Meeting rooms must be returned to original condition after use, cleaning fees may apply for rooms not returned to original condition.
• 11.14 Damage to meeting rooms including AV equipment and furniture will be billed to the members account and the agreement may be terminated.
• 11.15 All rubbish must be removed from rooms after use, cleaning fees may apply for removal of rubbish, cleaning of adhesives from walls and glass, cleaning of spills or stains.  
• 11.16 Using meeting rooms longer than the period they have been booked for will result in excess usage charges equivalent to the additional use of the room plus an admin fee.
• 11.17 Members need to be respectful of other members access to meeting rooms and ensure they vacate the room on time. Failure to vacate a room will result in additional usage charges equivalent to the value of the affected members booking plus an admin fee.
• 11.18 Use of meeting rooms without bookings will result in usage fees and/or termination of your agreement.  

Meeting Room Cancellation   

• 11.19 Bookings can be cancelled at any time.
• 11.20 Cancellations are refunded in the form of credits if the booking is cancelled before the notice period detailed below.
• 11.21 A 5-minute cancellation window applies to all bookings when first booked which allows the user to cancel the booking and receive a refund of credits. The cancellation window applies to all bookings regardless of the notice period. Refunds are refunded as credits
• 11.22 Transactions for the purchase of additional credits are not refundable
• 11.23 Credits purchased in addition to your monthly included credits do not expire. 
• 11.24 Your monthly allocated credits expire at the end of each month.
• 11.25 Any booking made for a future month must be cancelled in the month you made the booking to be eligible for a refund; on the condition it is cancelled before the notice period. 

11.26 Cancellation notice period  

• Economy Rooms: 24 hours  
• Standard Rooms: 24 hours 
• Deluxe Rooms: 72 hours 
• Premium Rooms: 72 hours  
• Function Rooms: 72 hours  

11.27 Mail Collection / Sorting   

11.27.1 Day Pass Members  

• 11.27.1.1 Do not have access to mail handling services. Members can purchase our Virtual Office package.
• 11.27.1.2 If the member does not have one of our mail packages they are not permitted to list Waterman as their Business address.  

11.27.2 Day Pass and Access members  

• 11.27.2.1 Mail Handling fees apply for all mail received. Members can purchase our Virtual Office package for reduced mail handling fees.  

• 11.27.2.2 If the member does not have one of our mail packages they are not permitted to list Waterman as their Business address. 

11.27.3 Part-time, Full-time, Team and Premium Team Members  

• 11.27.3.1 Business address and virtual mailbox is included in the membership fee.  

11.28 Business Address   

11.28.1 Day Pass and Access members  

• 11.28.1 .1 Members cannot list Waterman sites as their business address or mailing address unless they subscribe to our Virtual Office or Virtual Office Plus package. All google listings mail will be returned to sender unless the member has subscribed to the Virtual Office or Mailbox Package. Upon cancellation of the mailbox product you must remove any Google My Business or other online listing of the address immediately.  

11.28.2 Part-time, Full-time, Team and Premium Team Members  

• 11.28.2.1 Business address and mailbox is included in the membership fee. 
  

11.29 Parking   

• 11.29.1 Parking is available at a PAYG rate subject to availability at Caribbean Business Park.
• 11.29.2 Parking subscriptions are available at the Caribbean and Narre Warren centres and subject to availability and an additional cost. Parking at Chadstone if free for both members and guests.
• 11.29.3 Parking at Eastland is free for the first 3 hours, then you are subject to Wilson Parking PAYG rate. Special $12 parking cards can be purchased from the Service Desk.
• 11.29.4 Parking at Bundoora, it is best to park at Uni Hill Town Centre parking is FREE for the first 3 hour, then subject to the carpark owners PAYG rate.
• 11.29.5 Parking for Richmond, allocated basement parking spaces is available for $240/month per pass. Waterman members can access a discounted $12 full-day parking pass from Vic Gardens Shopping Centre
• 11.29.6 There is ample car parking available on site at Camberwell Place. The following rates for parking apply: First 2 hours are free, 3 hours is $6.00, 4 hours is $9.00 and MAX cost per day is $12.00. 

11.30 Printing  

11.30.1 Access and Virtual Office members will receive a 10% discount on printing within the centre, Part Time, Full Time, Team and Premium Team Members will receive 20% off their printing as a standard inclusion.   

11.31 Network Access & WiFi  

11.31.1 Day Pass, Access and Virtual Office members   

• 11.31.1.1 Unlimited 100Mbps Wi-Fi is included during access hours. See Technical T&Cs for further information.  

11.31.2 Part-time, Full-time, Team and Premium Team Members  

• 11.31.2.1 Unlimited 300Mbps Wi-Fi is included during access hours. See Technical T&Cs for further information.  

11.32 Waterman Member Directory  

• 11.32.1 Day Pass members will not have access to the Waterman Member Directory
• 11.32.2 Access and Virtual Office members have view only access. A listing in the directory can be purchased (See VAS). Limited to 3 referrals per day.
• 11.32.3 Part-time, Full-time, Team and Premium Team Members have full access. No limit to number of referrals per day.  

11.33 Reception service   

• 11.33.1 Day Pass members do not have access to reception services. This is a PAYG reception service. Members are sent an email and text message when their client arrives. Members are billed at the pay as you go rate per notification (email and text).
• 11.33.2 Access and Virtual Office members are provided with Bronze Reception Services. This is a PAYG reception service. Members are sent an email and text message when their client arrives. Members are billed at the pay as you go rate per notification (email and text).
• 11.33.3 Part-time, Full-time, Team and Premium Team Members are provided with Silver Reception Services. Members are sent an email and text message when their client arrives. No notification fee applies.  

 12. 1 You shall not be permitted to:

12.1.1 use the Premises in a retail, medical (including any testing for diseases), or other capacity involving frequent visits by members of the public, as a residential or living space, or for any exclusively non-business purpose,

12.1.2 sell, manufacture or distribute any controlled substance, including alcoholic beverages, from the Premises,

12.1.3 use the Premises to conduct or pursue any illegal or offensive activities, or

12.1.4 store significant amounts of currency or other valuable goods or commodities in the Premises that are not commonly kept in commercial offices, and Waterman Workspaces shall not be responsible for any loss thereof. You may not use any part of the Premises to host an event. Additionally, you shall not be permitted to film within the Premises, without completing all required paperwork and receiving express written consent from Waterman Workspaces. Fill out filimg request form here 

• 13.1 The Client agrees and acknowledges that: (a) Waterman Workspaces, or anyone acting on behalf of Waterman Workspaces, has not made any representation or warranty as to the suitability or adequacy of the product, the Services or the Furniture and Equipment; and (b) it occupies the product and uses the Services and the Furniture and Equipment at its sole risk.  

14.1 Indemnity   

• 14.1.1  The Client indemnifies Waterman Workspaces, and each person claiming through The Waterman Group, against any liability or loss arising from, and costs incurred in connection with: 
• 14.1.2 the Client’s act or omission or that of its employees, contractors, agents, customers or visitors; 
• 14.1.3 a breach of this Agreement. The Client must pay or reimburse Waterman Workspaces all costs (including solicitors’ costs on an indemnity basis) incurred by The Waterman Workspaces by reason of the Client’s breach of the Agreement. The client is required to always maintain appropriate public liability and property damage cover. The client is required to provide a certificate to verify this cover.  

14.2 Limitation of Liability  

14.2.1 To the maximum extent allowed by law, the combined financial responsibility of any of the Waterman Workspaces Parties towards you, your employees, agents, guests, and invitees, for any reason and in all legal claims, including contract breaches, torts, statutory duty violations, or other legal or fair principles, will not surpass the total amount you paid to us for the specific product or service that caused the claim within the twelve (12) months prior to the claim arising. This limitation does not apply in cases where (x) any Waterman Workspaces Party engages in gross negligence, willful misconduct, or fraud, or (y) any Waterman Workspaces Party is negligent and causes bodily injury. Under no circumstances will any of the Waterman Workspaces Parties be held liable for indirect, special, incidental, consequential, reliance, or punitive damages, including loss of profits or business interruption, or for the cost of any substitute goods, services, or technology. You acknowledge and agree, on your behalf, that you cannot initiate legal action against any of the Waterman Workspaces Parties, whether in contract, tort, breach of statutory duty, or other legal or equitable theory, unless the action, lawsuit, or proceeding is initiated within one (1) year of the cause of action’s occurrence. Furthermore, you agree not to initiate any action or proceeding against any person or entity other than the relevant Waterman Workspaces entity for amounts owed or the fulfillment of any obligations related to this Agreement.  

14.3 Events  

Waterman Workspaces will not be liable for, and will not be considered in default or breach of this Agreement on account of, any delay or failure to perform arising out of or caused by, directly or indirectly, forces that are beyond Waterman Workspaces reasonable control, including, without limitation, any delays or changes in construction of, or Waterman Workspaces’ ability to procure any space in, any premises; any conditions under the control of our landlord at the applicable Waterman Workspaces location; acts of God; epidemics or pandemics; or public health emergencies.  

14.4 Insurance   

You are responsible for maintaining, at your own expense and at all times during this agreement, insurance in the form and amount appropriate to your business. Members of the Waterman Workspaces team are not trained to provide advice to you with recommendations to your insurance level. Please seek out professional advise from your business insurance broker.   

14.5 Other Members   

All members are required to comply with the community code of conduct whilst operating from a Waterman Workspace, however, Waterman are not responsible for the actions of other members that you encounter at a Waterman Workspace. This includes all members and guests of members of Waterman Workspaces. Waterman Workspaces aims to provide a safe and secure workspace for all members and guests. If you believe another member or guest is acting in a strange manner or putting your safety at risk, we ask you to report this behaviour to your local service team or community manager.   

14.6 Fair Play  

All members are subject to Waterman’s Fair Play policy, which relates to usage of all areas of any Waterman Workspaces.  

• 15.1 Waterman Workspaces reserves the right to make amendments of changes to the membership product with a minimum of 30 days’ notice. 
• 15.2 Waterman Workspaces reserves the right to make amendments to the terms and conditions without notification. It is the members responsibility to familiarise themselves with the terms and conditions on a regular basis.

16.1 Mailbox  

• 16.1.1 Waterman is not responsible for third party directory listing such as Google, Yahoo or Bing accepting or denying use of a member’s mailbox as a primary business address on their directory. 
• 16.1.2 A mailbox must be purchased in order to receive mail at the centre of your choice. All mail addressed to a member without the inclusion of a mailbox will be rejected by our front of house team. 
• 16.1.3 Mailboxes at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion. 
• 16.1.4 Upon cancellation of a mailbox (or a product including a mailbox) the member must remove all listings (online or otherwise) of the address immediately. Failure to remove the address may result in continuation of your Membership including ongoing payment of fees.  

16.2 Business Phone Number  

• 16.2.1 A business phone number will be provided based on the home location of the member, will be given on the purchase of a Business Boost with this inclusion. Unlimited standard mobile and national calls are included; however, users must purchase a soft phone or handset in order to make outgoing calls. 1300 and other special numbers not included in unlimited calls and are charged at an additional rate. 
• 16.2.2 All incoming calls will be automatically forwarded to a phone number of your choice, provided the call is being forwarded to a standard Australian number. 
• 16.2.3 Phone numbers at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion. 

16.3 Virtual Reception & Office Plus Package  

• 16.3.1 A member of our local service team will answer your phone calls with the ability to transfer the call to you or take a message as required. 
• 16.3.2 Incoming calls are charged at the pay as you go rate, calculated to the nearest second. 
• 16.3.3 One business name is allowed per phone number, an additional phone number must be purchased if another business name is used. 
• 16.3.4 Members must provide a phone answering script and the contact details of the recipient. Call transfers will only be made to listed members. If a member wishes to transfer a call to an unlisted contact, an additional membership may be purchased to have the contact listed. 
• 16.3.5 A Waterman phone number is required in order to take this package. If a Waterman number is already owned, it can be used in conjunction with this package.  

16.4 Virtual Office Package – Terms of Discount  

• 16.4.1 Applies only to non-existing Waterman members  

• 16.4.2 A once-off discount after which the full price applies and contract transitions to month-to-month  
• 16.4.3 Doesn’t apply to any additional products added to account  

16.5 Credit Inclusions  

• 16.5.1 No credits are included as standard on a Waterman Membership. If a Business Boost with credits as an inclusion is purchased, these credits will automatically be applied to the member’s account every month. Unused credits will not roll over in to the next month, they will expire, and the new credits will be applied.
  
• 16.5.2 Credits which are issued as a refund are non-expiring and will roll over to the next month if unused.  

17.1 PAYG Billing  

• 17.1.1 PAYG day rates and credit rates default to the lowest rate(s) as defined by the active products belonging to the contact on the account.  
• 17.1.2 Daily billing is calculated per calendar day from 12am to 11:59pm. On the commencement of a new calendar day the billing systems will start a new day’s billing.
• 17.1.3 The hourly rate will be calculated from the first time of entry in any site until last time of exit in any site on that day. If the sites have different PAYG day rates, the billed PAYG rate will be the highest rate of the visited sites. 

• 17.1.4 If a user accesses more than one site on the same billing day, the above billing calculation will be applicable

17.2 Payment Methods  

Memberships may be purchased using a credit card only. 

17.3 Pro- Rata Fee Structure

17.3.1 Waterman Memberships operate on a pro-rata fee structure. This means that regardless of the date that you sign up to you membership, you will be charge the full amount of your regular month fee. In the following month, you will receive a billing alignment adjustment to account for the days in the previous month that you did not hold your membership.  

Example ‘David signs up to the Full-Time membership on the 15th of September, upon sign up, David is charged $500 for the first month. In his second month of billing, he will receive a billing alignment adjustment for the first 14 days of the previous month that he did not have his membership’. In subsequent months, David’s charges go back to being $500 for that month.’ 

17.3.2 Your subscription will automatically renew each month without notice until you cancel your membership. By accepting the terms and conditions, you authorise Waterman Workspaces to debit you:  

• The cost of your monthly membership plus any taxes (GST) & card fees as all pricing displayed is GST exclusive.  
• Any additional products and services purchased during your billing month, additional meeting room bookings, printing that you may have added to your monthly billing.
   
• Any once off fees or charges for cleaning or damages done to Waterman Workspaces property as a result of your or any visitor’s (client, family, friend, acquaintance) actions whilst in any WatermanCentre.  You will be notified of any charges made to your account that are of this nature.
• You will be notified of any changes made to your account that are of this nature. Any recurring charges will be debited from your account until you cancel your membership through returning your pass to our reception team or paying the fee for a lost pass. 
  

17.3.3 If your initial payment is revoked, your membership will be terminated. We reserve the right to reject your membership subscription at any time.  

17.4 Pausing Membership   

Members are welcome to pause their membership for 3 months in a year period. This is provided that no additional services such as a mailbox or a phone number are added to the account. If this is the case, please speak to your sales consultant to discuss a solution that will best fit the needs of your business.

17.5 Account Reactivation   

• Deactivated accounts will not be required to pay a reactivation fee. However, Waterman reserves the right to refuse service to members with poor credit history.  

17.6 Membership Cancellations   

• 17.6.1 Notice to cancel may be given at any time. No pro-rata refund will be provided. If a customer cancels mid-month the customer will not be refunded for the remainder of the month. If a customer is cancelling a product or service for which they have a contract of specified duration, cancellation fees will apply. 
• 17.6.2 Any Waterman credits or future meeting room bookings will be forfeited when the related Membership is cancelled. 
• 17.6.3 Please contact our Service Team to cancel your membership, you will also need to return your Access pass. 
• 17.6.4 For members who hold a virtual address and/or phone number, Waterman requires the removal of these details from all marketing collateral prior to the cancellation. Waterman reserves the right to continue billing for the membership, plus the mailbox and/or phone number until they are removed.

17.7 Refunds – There will no refunds granted for the Membership.   

• 17.7.1 Upon cancellation, members must return their access pass on the day to avoid incurring the lost/stolen/broken fee. 
• 17.7.2 Upon cancellation, members will also be charged on the spot for any outstanding charges made to their account.  

17.8 VAS Cancellations   

• 17.8.1 All contract terms and cancellation fees for additional products are applicable upon termination of the membership. A member must maintain an active membership to access their VAS. 
• 17.8.2 Please note that business boosts where the minimum contract term has been met can be cancelled during the month, however, will be charged to the end of that month.   

• 19.1 The Client indemnifies Waterman Workspaces, and each person claiming through The Waterman Group, against any liability or loss arising from, and costs incurred in connection with: 

19.1.1 (a) the Client’s act or omission or that of its employees, contractors, agents, customers or visitors;  

19.1.1 (b) a breach of this Agreement. The Client must pay or reimburse Waterman Workspaces all costs (including solicitors’ costs on an indemnity basis) incurred by The Waterman Workspaces by reason of the Client’s breach of the Agreement. The client is required to always maintain appropriate public liability and property damage cover. The client is required to provide a certificate to verify this cover.